To apply for this position send resumes to work@cirque.com and reference FAE Shanghai

Field Support Engineer (located in Shanghai)

Cirque is the original inventor of capacitive touch technology and continues to support a range of markets, including Touchpads for Notebook Computers. This position will provide direct support to factories using Cirque product and help to expand our business.

General Overview:

  • Provide onsite and remote support to manufacturers in China using Cirque products.
  • Support customer’s development and qualification of Cirque touchpad.
  • Support sales efforts by promoting Cirque products within existing customers and potential customers.
  • This position is remote (not required to be in an office) in order to be in close proximity to key customers for regular visits. It is anticipated that starting 2019 there will also be a workspace available at Cirque’s parent company's Shanghai office that can be used as needed

Duties and Responsibilities:

  • Support partner factories in setting up for production of products using Cirque Capacitive Touch IC. 
  • Support production test tools including training partner factories to use Cirque test tools and how troubleshoot using Cirque failure codes.
  • Audit partner and potential partner factories.
  • Set up demo hardware and promote Cirque products to new and existing customers.
  • Gather information from customers and partner factories regarding market trends.
  • Provide technical support to customers relating to use, operation and maintenance of Cirque technologies and products.
  • Identify and resolve customer problems by analyzing information and finding solutions in  a timely manner.
  • Provide technical training to customer's employees.
  • Travel to customer site as required, up to 40% of the time.

Qualifications and Requirements:

  • Engineering Degree with 3-7 years electronics manufacturing experience.
  • Skilled in use of electronic test equipment i.e., test equipment oscilloscope, meters, frequency generators, etc.
  • Working knowledge of microcontrollers.
  • A certain degree of creativity, latitude and adjusting to circumstances is required..
  • Excellent written and verbal communications skills required.
  • Able to fluently speak and read English (Required).

Reporting Structure:

  • Position reports to: Asia Market Sales Manager, Cirque Corporation (Salt Lake City)
  • This position has may have direct reports at this time.
  • This position is an exempt position.

To apply for this position send resumes to work@cirque.com and reference FAE Shanghai